Quick answers to common questions about our furniture quality, warranty, and after-sales services.
All our furniture products are manufactured in compliance with international quality standards, including durability, safety, and environmental regulations. Each item undergoes rigorous inspection to ensure it meets our strict quality criteria before shipping.
You can request warranty service by contacting our support team via email or phone. Please provide your order number and a description of the issue. Our team will guide you through the process to repair, replace, or provide compensation as per the warranty terms.
We offer a standard warranty of 12 months for all furniture products. Certain high-end or customized items may have extended warranty periods. Specific details are provided with each order confirmation and warranty certificate.
Yes, we provide professional repair services. Our after-sales team can assist with minor repairs or guide you to certified local service providers for major repairs, ensuring your furniture maintains its original quality and appearance.
All shipments are carefully packaged to minimize risk of damage. If damage occurs during transit, please report it immediately with photos and shipping documents. We will coordinate replacement, repair, or compensation promptly according to our shipping and warranty policies.
Yes, our team provides detailed maintenance guidance for different furniture materials. This includes cleaning, polishing, environmental precautions, and usage tips to extend the life and appearance of your furniture.
Please contact our after-sales support immediately with your order details. We will provide the missing or defective part promptly at no additional cost, ensuring your furniture is complete and fully functional.
We value customer feedback greatly. After delivery or service, you can submit your comments and ratings through our website or email. Your feedback helps us improve our products and after-sales support continuously.